Check out the most frequently asked questions below, if you still can’t find what you’re looking for, get in touch!
Sometimes, it can be a little difficult to get the very best product, coffee, or ground for your business. It can also be tricky to understand exactly which type of machine you need to make sure your customers are receiving the best possible experience and that your own requirements are being fully met.
If you need some advice or are not quite sure what to order, click the button below to contact us.
At shopcoffee we offer a warranty on machinery as a free or paid addon with your package. Other products do not come with any warranty unless explicitly mentioned. You will however normally have a manufacturer warranty as standard with most products.
Paying by bank transfer will not slow down you order. As long as the payment is made shortly after the order we will make sure the order is dispatched as per normal. If the payment is made afterwards we recommend you send us an e-mail to inform us to avoid any delays in processing your order.
If for some reason you can’t make a payment online. You can checkout and choose “Pay by Bank Transfer” – you’ll then receive an email once you’ve placed your order with a pro-forma invoice with further details for payment, you can make a bank transfer payment – ensure you enter the correct amount and order reference so we can process your order quickly and smoothly.
Unfortunately we don’t accept payments over the phone in order to protect you and prevent any fraud. Our online ordering system is quick and easy and will ensure you are paying for your order securely.
Same day dispatch is available on a huge range of our products. All days are working days only. Delivery cut-off time is at 12:00pm, all orders placed before this time will be dispatched the same day subject to availability. If your order is urgent please contact us before checkout.
We can deliver to the UK, Europe and even internationally!
If you need to order delivered to any other country in the world – you can checkout online and select “Request a shipping quotation” We’ll be in touch quickly and provide a rapid service which usually delivers across the world within 2-7 working days depending on where you are.
If you haven’t received your order several days after purchase, please see if your order has been dispatched via your account on shopcoffee.co.uk or your e-mail. If the order has not been dispatched please get in touch and let us know. If the order has been dispatched and has not arrived after a few days please use the tracking details that you have received via e-mail to contact the courier for an update.
Wehther you’ve bought a machine from us or you’ve already bought a machine elsewhere. We’ve got the whole of the UK covered!