Paying by bank transfer will not slow down you order. As long as the payment is made shortly after the order with the correct reference order number – we will make sure the order is dispatched as per normal. If the payment is made afterwards we recommend you send us an e-mail to inform us to avoid any delays in processing your order.

At shopcoffee we are PCI compliant and offer 3DS Secure payments.

All pages are SSL Encrypted and we use the latest technology to ensure your payments are processed as securely as possible.

If for any reason you require an invoice first. You can checkout and choose “Pay by Bank Transfer” – you’ll then receive an email once you’ve placed your order with a pro-forma invoice with further details for payment, you can make a bank transfer payment – ensure you enter the correct amount and order reference so we can process your order quickly and smoothly.

Unfortunately we don’t accept payments over the phone in order to protect you and prevent any fraud. Our online ordering system is quick and easy and will ensure you are paying for your order securely.

If you have chosen UK Express delivery – your order is usually delivered the next working day (subject to stock availability and only if ordered before 1PM).

If you required something quickly and it is very urgent – please get in touch first.

If we don’t have the item in stock and the delivery will take longer than expected – we’ll be in touch.

Delivery to Europe usually takes between 2 – 7 working days. Please see our delivery page for more information

If you need to order delivered to any other country in the world – you can checkout online and select “Request a shipping quotation” We’ll be in touch quickly and provide a rapid service which usually delivers across the world within 2-7 working days depending on where you are.

Please view our blog here to learn how to place international orders.

If you haven’t received your order several days after purchase, please see if your order has been dispatched via your account on shopcoffee.co.uk or your e-mail.

If the order has not been dispatched please get in touch and let us know.

If the order has been dispatched and has not arrived after a few days please use the tracking details that you have received via e-mail to contact the courier for an update.

Post-Brexit we have experience some delays with international deliveries which is completely out of our control. We urge customers to treat delivery times as estimations and understand delays may occur.

Both domestic and international delays may occur. We cannot guarantee any service and cannot be liable for delays.

Most deliveries are OK but there are a small percentage which have had delays.

However, we will always do our best and keep customers informed in the unlikely event that orders may be delayed.

Every machine that can be installed will have a installation option on the product page, just select which option you’d like before adding it to your basket.

We only install commercial coffee machines, grinders and other industrial equipment.

Providing we get all the information we need and the setup is ready for installation we can quite confidently have your machine installed within just 1 week.

We cover the whole of the UK with our team of qualified engineers.

A few benefits of a trade account include:

• Discounted rates on products
• Access to exclusive offers
• Priority of products
• Availability to source most products in the industry
• Samples & up-to-date information on new products.

There are certain requirements to qualify as a trade customer. Apply now by filling in the trade account application form.

You can apply for a trade account by clicking here. Your details will be passed over to our trade account specialist team and we will be in touch shortly afterwards.

Head on over to our wholesale page and get in touch – we’ll send you over a quotation really quickly.

We can supply multiple pallets of coffee for next day delivery!

Yes you can, we can send you pallets to Europe and worldwide. You can also benefit from huge discounts on wholesale purchases.