Help & Support
Check out the most frequently asked questions below, if you still can’t find what you’re looking for, get in touch!
Sometimes, it can be a little difficult to get the very best product, coffee, or ground for your business. It can also be a tricky to understand exactly which type of machine you need to make sure your customers are receiving the best possible experience and that your own requirements are being fully met.
If you need some advice or are not quite sure what to order, use our live chat at the bottom right of any page of the website, or you can send us an email or pick up the phone and we will be more than happy to help you!
Contact us now or call us on 01223 429 999 – we’re always here to help!
What is the warranty that comes on equipment?
Most of our equipment come with a manufacturers warranty by standard. This is usually a 1 years warranty. If you want to know whether or not the product you are interested in comes with a warranty – please read below. Machinery has its own warranty. You can head on over the the Machine Warranty page to learn more.
Usually if your product has a warranty this will be stated in the products description on our website, however you can also visit the manufacturers website to check the standard warranty offered
We offer specially catered warranty on machines based on what’s best for you – just check out our machines warranty page.
Head on over to our returns & warranty page when you can fill out a warranty form to get going
How can I pay?
We accept the following methods of payment – just place your order and select what’s best for you at checkout – If you are having problems with making payments please get in touch.
- Bank Transfer
- Credit/Debit Card
- PayPal
Paying by bank transfer will not slow down you order. As long as the payment is made shortly after the order we will make sure the order is dispatched as per normal. If the payment is made afterwards we recommend you send us an e-mail to inform us to avoid any delays in processing your order.
If for some reason you can’t make a payment online. Get in touch.
Same day dispatch is available on a huge range of our products. All days are working days only. Delivery cut-off time is at 12:00pm, all orders placed before this time will be dispatched the same day subject to availability. If your order is urgent please contact us before checkout.
We can deliver to the UK, Europe and even internationally!
If you have chosen UK Express delivery – your order is usually delivered the next working day (subject to stock availability and ordered before 12pm).
That’s for Monday to Thursday only. If you need a Saturday Delivery or it is very urgent – get in touch.
If we don’t have the item in stock and the delivery will take longer than a few days extra – we’ll be in touch.
Delivery to Europe usually takes between 2 – 5 working days.
If you need to order to any country in the world – your shipping will be calculated automatically at checkout and you can checkout normally. If you have any queries or larger order. Please get in touch.
If you haven’t received your order several days after purchase, please see if your order has been dispatched via your account on shopcoffee.co.uk or your e-mail. If the order has not been dispatched please get in touch and let us know. If the order has been dispatched and has not arrived after a few days please use the tracking details that you have received via e-mail to contact the courier for an update.
YOUR MACHINE?
If you’ve already bought a machine elsewhere and need an installation.
We’ve got the whole of the UK covered!
Just get in touch see what we can do for you.
BUYING A MACHINE FROM US?
If you’re buying a machine from us just select the installation option you require on the product page and checkout as you normally would. See below for further information on what’s included.
We only install commercial coffee machines, grinders and other industrial equipment. We can under some circumstances arrange an installation of Gaggia Coffee Machines.
Providing we get all the information we need and the setup is ready for installation we can quite confidently have your machine installed within just 1 week.
We cover the whole of the UK with our team of qualified engineers.
Open a trade account with us an experience huge benefits. Learn more below.
We always reward customer loyalty – giving our customers the best rates and experience possible.
A few benefits of a trade account include:
- Discounted rates on products
- Access to exclusive offers
- Priority of products
- Availability to source most products in the industry
- Samples & up-to-date information on new products.
There are certain requirements to qualify as a trade customer. Apply now by filling in the trade account application form.
You can apply for a trade account by clicking here. Your details will be passed over to our trade account specialist team and we will be in touch shortly afterwards.
We offer huge discounts on products bought in bulk. Very fast turnaround on deliveries with our trusted pallet delivery partners.
Love Coffee? – Buy a full pallet and save up to 50%!
Head on over to our wholesale page and get in touch – we’ll send you over a quotation really quickly.
We can supply multiple pallets of coffee for next day delivery!
Yes you can, we can send you pallets to Europe and you can benefit from huge discounts on wholesale purchases.