We are still operating! - Our staff are working hard to fulfil orders as normal. Unfortunately our customer service team is only available intermittently and may not be able to change or provide updates to orders. Our phone lines are now open 10am to 5pm with limited staff Thank you for your co-operation and stay safe during this pandemic! :) Dismiss
Check out the most frequently asked questions below, if you still can’t find what you’re looking for, get in touch!
Sometimes, it can be a little difficult to get the very best product, coffee, or ground for your business. It can also be tricky to understand exactly which type of machine you need to make sure your customers are receiving the best possible experience and that your own requirements are being fully met.
If you need some advice or are not quite sure what to order, click the button below to contact us.
At shopcoffee we offer a warranty on machinery as a free or paid addon with your package. Other products do not come with any warranty unless explicitly mentioned. You will however normally have a manufacturer warranty as standard with most products.
Usually if your product has a warranty this will be stated in the products description on our website, however you can also visit the manufacturers website to check the standard warranty offered.
We accept the following methods of payment – just place your order and select what’s best for you at checkout – If you are having problems with making payments please get in touch.
Paying by bank transfer will not slow down you order. As long as the payment is made shortly after the order we will make sure the order is dispatched as per normal. If the payment is made afterwards we recommend you send us an e-mail to inform us to avoid any delays in processing your order.
At shopcoffee we are PCI compliant and offer 3DS Secure payments. All pages are SSL Encrypted and we use the latest technology to ensure your payments are processed as securely as possible.
If for some reason you can’t make a payment online. Get in touch.
Same day dispatch is available on a huge range of our products. All days are working days only. Delivery cut-off time is at 12:00pm, all orders placed before this time will be dispatched the same day subject to availability. If your order is urgent please contact us before checkout.
We can deliver to the UK, Europe and even internationally!
If you have chosen UK Express delivery – your order is usually delivered the next working day (subject to stock availability and only if ordered before 1PM).
If you required something quickly and it is very urgent – please get in touch.
If we don’t have the item in stock and the delivery will take longer than expected – we’ll be in touch.
If you need to order to any country in the world – your shipping will be calculated automatically at checkout and you can checkout normally. If you have any queries or larger order. Please get in touch.
If you haven’t received your order several days after purchase, please see if your order has been dispatched via your account on shopcoffee.co.uk or your e-mail. If the order has not been dispatched please get in touch and let us know. If the order has been dispatched and has not arrived after a few days please use the tracking details that you have received via e-mail to contact the courier for an update.
Wehther you’ve bought a machine from us or you’ve already bought a machine elsewhere. We’ve got the whole of the UK covered!
Every machine that can be installed will have a installation option on the product page, just select which option you’d like before adding it to your basket.
Providing we get all the information we need and the setup is ready for installation we can quite confidently have your machine installed within just 1 week.
You can apply for a trade account by clicking here. Your details will be passed over to our trade account specialist team and we will be in touch shortly afterwards.
We offer huge discounts on products bought in bulk. Very fast turnaround on deliveries with our trusted pallet delivery partners.
Love Coffee? – Buy a full pallet and save up to 50%!
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