Returns & Warranty

Returns & Warranty forms

A Summary of our returns Policy

Your Consumer RightsShop Coffee Extended Rights
Return period14 days30 days
Pre-paid return label to send it back to us if defective, damaged or not as described?YesYes
Pre-paid return label to send it back to us if cancellation?NoNo
Refund of original delivery costs if defective?YesYes
Refund of original delivery costs if cancelled?NoYes, excl. next day and upgrades

Request a return

We offer no-hassle returns on most products you purchase online!

You must initiate a return request within 30 days of receiving your item.

The item must be unused and not tampered with, for used items you should head over to the warranty section.

Once you’ve filled in the form, we’ll send over a returns authorisation which should be sent along with your return.

A refund will be processed shortly after we’ve accepted your return.

A pre-paid returns label will be provided if the item is:

  • faulty or damaged;
  • not as described;

For any other reason, the return must be sent back to us in its original condition and be fit for resale. A few examples would be if the item is:

  • unwanted due to change of mind;
  • not as expected;
  • delay in delivery;

Please note that all returns are thoroughly inspected and we reserve the right to refuse a return if we find dishonesty in any situation.

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    A Summary of our Warranty Policy

    Your Consumer RightsShop Coffee Extended Rights
    Claim period for a Manufacturer Warranty?Varies by ManufacturerVaries by Manufacturer
    Claim period for a Shop Coffee Warranty?As stated on your invoice
    Cost of posting the item back paid by the customer?YesYes
    Cost of returning the item back paid by the customer?YesYes
    Shop Coffee on-site warranty deposit?£150 + VAT

    Warranty Claim

    If your product has been subject to a fault and is covered by either a manufacturer warranty or a Shop Coffee warranty – we’d require the following to process a warranty claim:

    • Proof of purchase (in form of a Shop Coffee invoice or order number)
    • Proof of warranty (in form of a link to the manufacturers warranty page or a Shop Coffee invoice with your purchased warranty)

    The costs for any postage to obtain and return the item will have to be paid by the customer.

    For on-site machine warranty, once you’ve filled in the form, we will be in touch to arrange a call-out.

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    • This will assist us in repairing or replacing the item in question.
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        It's quicker and easier for us to deal with any warranty claims when we can identify the problem in the early stages.