Returns

We offer no-hassle returns on most products you purchase online!

You must initiate a return request within 14 days of purchase and return the order back to us within 14 days of your return approval, The item must be packaged exactly as it was received.

Summary:

  • The product/s must be unused and in perfect condition for resale
  • The box or packaging must not be damaged
  • The returns request must be put through within 14 days of purchase
  • You must pay for postage – we recommend a tracked service to avoid a missing parcel
  • A credit note will be issued after your return has been inspected
  • Please note we will deduct postage, packaging and a 15% restocking fee – we do not offer refunds, only credit notes.
Click here to fill in the returns form

Warranty

If your product has been subject to a fault in manufacture, the following terms apply.

  • We offer an intermediate service where we assist in the replacement of the faulty product
  • The product must be within the manufacturers warranty period which can be found in the product description or through the manufacturers website
  • Unless an additional warranty was purchased most items will either not be covered by warranty or will have a return to base warranty
  • The postage & packaging costs for returning the item to us, returning the item to the manufacturer and returning the item back to the customer will have to be paid by the customer

For full terms and conditions – please click here.

Click here to fill in the warranty form

Returns form





Please upload a photo of your product/s if this is relevant to your return.

Once you've completed this form - we will send you a returns slip and further information on how to return your order.

Warranty form




What type of warranty do you have?