Frequently asked questions About Klarna

Klarna

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than
200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments.

The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout.

Your first instalment will be collected when your order is confirmed by shopcoffee.co.uk and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.

You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18.

Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances.

When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered.

Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you’ll need to provide your mobile phone number, email address, current billing address and a debit or card card.

The mobile number is required in case we need to reach you. All communications will be sent to your email address.

It’s very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders.

Neither Klarna nor shopcoffee.o.uk run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available.

The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of  actors including address details, cardholder details, amount of order, the online store, previous order history and item availability

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed.

The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app

As soon as shopcoffee.co.uk have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.

The return will be reflected in the Klarna app immediately

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at shopcoffee.co.uk from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later.

Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Payment information is processed securely by Klarna.

No card details are transferred to or held by shopcoffee.co.uk. All transactions take place via connections secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing.

If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

Once shopcoffee.co.uk has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return.

With a full return, we shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app

In the event that your goods have not been received please call shopcoffee.co.uk to check on your order and delivery status.

You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than
200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Spread the cost of your purchase into equal monthly payments with 0% interest. Financing is a promotional plan on the Klarna Account.

When you shop online, Klarna’s system reviews each order to determine which payment options are available to you. If Financing is offered, simply select this option.

The first time you shop with Financing you will be asked to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed.

Every time you shop with Financing after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans. You can always monitor the payments due in the Klarna app.

If you have chosen to pay with Financing by Klarna, Klarna will send you an email with further details on how to pay.

You can at any time choose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to
avoid incurring late fees on your Klarna Account. Should you choose to pay your minimum payment instead of your interest-saver payment this will mean you will
lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).

Financing is only available to people aged 18 or over and is an online exclusive payment method.

Log in to the Klarna App or Klarna.com/uk at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability.

If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually.

Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you chose to use Financing, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your
Klarna Account.

Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

You can always monitor the active statements in Klarna app at your convenience.

If you want to make a purchase with a Klarna Account you need to provide your  mobile phone number and your email address as well as name, billing address and your date of birth.

Your mobile number is required in case we need to reach you. All statements will be sent to your email address.

It’s very important that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Payment information is processed securely by Klarna.

No card details are transferred to or held by shopcoffee.co.uk. All transactions take place via connections secured with the latest industry standard security protocols.

First, log in the Klarna app or in www.klarna.com/uk and visit your Klarna Account overview page.

Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service.

Please log in the Klarna app to view the statements or contact Klarna’s Customer Service via live chat or phone.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

As soon as shopcoffee.co.uk have accepted your cancellation/return, then Klarna will make any necessary adjustments to your balance and provide further help if needed.

As soon as the store has registered your cancellation or your return, we will credit the balance back to your Klarna Account within the next 5 business days.

If you have paid for your order with a card, the refund will be made back to your Klarna Account balance.

If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

You should of course not pay your statement until you’ve received your goods. In this case, we would ask that you contact the store and get an update on your order.

You should also contact our Customer Service so that we can postpone the due date on your payment. or put the order on hold in the Klarna app while you wait for the goods to arrive

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.